The Concept Of Bilingual Call Centre

A bilingual call centre is centralised work centre of any business enterprise who are engaged in telemarketing service which answer income telephone calls from customers and also makes outgoing telephone calls to customers. The call centres are generally set up with powerful computer systems which includes a computer, a telephone set or head set, which is hooked into a large telecom switch and one or more supervisor stations. Instead of several small centres a large call centre is more effective to answer the calls and it has been proved. The issues of call centre is statistical in nature and when a call arrives it must be answered by a available and appropriately trained person. But the real challenge is fix the rates and arrange the schedule of work in day for each staff. When the outside world is dealing with the unified and glossy front office the centralised office attempts to rationalise the company’s operation and reduce costs. For large companies the call centres works beautifully with a large distributed customer base.

The call centres have to deal with the infrastructures as well as the large number of workers. In UK or USA the staffs generally work in shifts to suit the time zone. The managers generally manage and control the entire team. The computers sometimes help the managers to manage , measures and monitor the performance and activities of the workers.